We’re available by phone Monday-Friday, 8 a.m.– 5 p.m. PST and
by chat every day, 8 a.m.– 5 p.m. PST.
Our warranty extends to 1 year from the purchase date to cover all manufacturing defects.
Warranty does not cover scratches, stretching of the frames due to misuse, accidental damage caused through general use, or the loss of screws due to neglect.
If you believe that you have an issue that is covered under our one year warranty, please contact us via email at firstname.lastname@example.org with a description of the issue and photos of the glasses if possible.
It can take up to 48 hours for the tracking information to update once you have received the automated tracking email. If there is no status or change on the tracking after 48 hours, please contact us via email at email@example.com or call us at (310) 354-5929 and we will gladly give you an update or determine the status of your package.
Please allow 24 hours from the time of delivery for your tracking to update. USPS can occasionally mark a package delivered before it actually arrives, and can sometimes arrive 1-2 days later.
It's our duty to process your order and ship it to you with tracking. If your order has been delivered according to tracking we are not liable for it's whereabouts beyond that. We recommend contacting the shipping agency USPS, UPS, or DHL to locate your shipment.
That being said, please allow 24 hours from the time the package is marked as delivered for final delivery to occur. USPS can occasionally mark a package delivered before it actually arrives, and can sometimes arrive 1-2 days later.
If you are not 100% satisfied with your DIFF Sunglasses, you can easily return or exchange them within 14 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. Returns will be processed within 2-3 weeks of receiving them.
All Sale or Clearance items are final sale and cannot be returned or exchanged.
1) Email us at firstname.lastname@example.org with your order number to let us know you would like to initiate a return. Please indicate if you would like a refund, exchange or store credit. NOTE: All Sale items are final sale and cannot be returned for a refund or exchange.
Our customer support team will get back to you to confirm we received your request.
2) Then mail your glasses back to our warehouse to the address below with a note in the box stating your name, order number, and if you would like a refund or exchange. If exchanging for a different style, please notate what style you would like instead. We highly recommend using a trackable service, so you get full visibility of the whereabouts of your package. We will not be liable for lost return packages.
Mail your return to:
15605 Broadway Center St
Gardena, CA 90248
3) Once we receive your return package it can take up to 2-3 weeks for us to process your return (store credit/exchange) and issue your refund to the same payment method originally used. You will receive an email notification when your refund, store credit, or exchange is processed. Refund amount will be for the cost of the product only, shipping fees will not be refunded.
We pack and ship most orders within 24-48 hours of you placing them. Our warehouse is open Monday through Friday and is closed all weekends and National Holidays.
You will receive an automated email with tracking information on the evening that your package is shipped.
It happens to the best of us! If you accidentally put the wrong shipping address here's what can be done:
If you placed your order within that last 2 hours we are usually able to make changes before your item is shipped. To make the change, you can give us a call at (310) 354-5929, or email us at email@example.com. Please include your CORRECT address so that we can update it as quickly as possible. NOTE: Our offices are open Monday - Friday from 8:00 AM - 5:00 PM PST.
If you already received your tracking information we ask that you contact the shipping company that currently has your package in order to attempt an address change. Once the package has left our facility we have no way of changing this address and we are unable to contact the shipping company on your behalf for security and privacy reasons.
If you need to update or cancel your order, please contact us immediately. We try to process orders very quickly, and once our warehouse has processed your order we can no longer make changes to or cancel your order.
We do not have the ability to add items to your order once it has been placed. Please place a new order with the items you want to purchase.
USA Domestic Orders ship from our Los Angeles headquarters. Unless otherwise specified or chosen your order will ship via USPS First Class or equivalent with tracking included. Your order will be processed within 24-48 hours depending on the time it is placed. We will email you tracking once it has been shipped.
Estimated Shipping Times:
First Class Or Free = 4-9 Days
USPS Priority Mail = 2-5 Days
USPS Express Mail = 1-3 Days
UPS Next Day Air = 1-2 Days. Order by 11:00 AM PST for next day delivery. Signature Required.
All shipments include tracking, we will send this to you via email automatically but you can also request it at anytime via email or phone. We are not liable for packages that show that they have been delivered but have not been received.
International Orders ship from our Los Angeles headquarters. Unless otherwise specified or chosen your order will ship via DHL Global Mail with tracking included. Your order will be processed within 24-48 hours depending on the time it is placed.
Estimated Shipping Times:
DHL Global Mail = 3-5 Weeks Average (frequently faster)
DHL Global Mail Canada = 2-3 Weeks Average (frequently faster)
DHL Express Canada = 2-5 Days Signature Required
DHL Express Global = 3-5 Days Signature Required
All shipments include tracking, we will send this to you via email automatically at 6:00 PM PST the night your order is shipped. We are not liable for packages that show that they have been delivered but have not been received.
DUTIES/TAXES/TARIFFS - SOME COUNTRIES MAY HAVE EXTRA FEES FOR IMPORTED GOODS, WE HAVE NO CONTROL OVER THIS AND ALL FEES WILL BE YOUR RESPONSIBILITY. DIFF WILL NOT MARK YOUR PACKAGE AS "SAMPLE" OR "GIFT" TO AVOID THESE TAXES.
In the USA we offer USPS Express 1-3 Day and UPS Next Day. Please note, these services sometimes requires a signature upon delivery.
Internationally we offer DHL Express. This service varies from next day to one week depending on location. Please account for customs/border delays when ordering. DHL requires a signature upon delivery.